Claims Administration
Overview
When something goes wrong, navigating the claims process can be difficult. Liberty & Trust helps clients communicate with the relevant insurer, organise the information required and follow up on claims throughout the process.
Understanding Your Needs
A claim often involves documentation, communication with insurers and keeping track of what happens after a loss or incident is reported. As your broker, we help you navigate these steps and coordinate with the relevant insurer on your behalf.
Who Is This For?
Claims remain subject to the applicable policy terms, conditions, exclusions, limits and the relevant insurer's assessment.
Claims Administration is primarily for:
- Existing Liberty & Trust clients
- Businesses with an active insurance claim
- Organisations reporting a loss or insured incident
- Clients who need guidance on claim documentation
- Clients who need assistance communicating with their insurer
What We Can
Help You Explore
Claims Notification
We help you notify the relevant insurer and begin the claims process in accordance with the applicable policy requirements.
Claims Documentation
We help you understand the information and supporting documents that may be required by the insurer when processing a claim.
Insurer Coordination
We facilitate communication between you and the relevant insurer throughout the claims process.
Claims Follow-Up
We follow up on outstanding matters and help keep communication moving between the parties involved.
Claims Advocacy
We help represent your interests as your broker by supporting communication and helping you navigate issues that may arise during the claims process.
Claims Administration
We help coordinate the administrative aspects of a claim, keeping relevant information and communication organised throughout the process.
The Process
Tell Us About Your Business
Share information about your operations, assets, people and the risks you are looking to address.
Understand the Risk
We discuss your requirements and help identify the exposures that may need attention.
Tell Us About Your Business
Share information about your operations, assets, people and the risks you are looking to address.
Arrange & Support
Once you decide how you want to proceed, we facilitate the insurance arrangement and remain available to support you throughout the relationship.